Car Insurance Help Centre / Make or Track a Claim

Checking progress on a claim

To check on a claim, you don't need to call.

Once you've made a claim, you can check its progress online by logging in to MyEasyInsure. It's quick. It's easy. And you can see the current status of your claim, without having to call.

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Do I get a courtesy vehicle?

If you are involved in an accident and you avail of our recommended repairer you will be provided with a Courtesy Vehicle while your vehicle is being repaired.

A Courtesy Vehicle is not available in the event of a theft or a total loss.

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Police enquiries

Helping the Police with their investigations.

If you require any information as part of an investigation please we can be contacted at

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Make a claim

How to make a claim


Any incident must be reported to us immediately. Do not delay in reporting any accident no matter how small it may appear at the time of occurrence.

All claims are initially handled by Contac Claims Ltd, 4-8 Kilcoole Park, Belfast, BT14 8IB.

If you have to make a claim you will have to contact Contac on the following number:

  • 028 907 22950

Lines are open 24 hours per day, 365 days per year.


All policies come with Roadside Assistance including Home Start as standard. If you have had a breakdown please contact us on:

  • 0845 603 7991


All policies come with Legal Assistance as standard. If you have had a breakdown please contact us on:

  • 0845 603 7991


In the event you need to make a glass claim, please refer to the following information.

Our Glass line is operated 24/7 by our approved glass supplier Auto Windscreens.

  • 0800 917 0900

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